(USA) Digital Operations Lead
Walmart

What you'll do at

Position Summary...

What you'll do...
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices; developing corrective actions for violations or non-compliance; and supporting the Open Door Policy. Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches acrossdesignated area; partnering with operators to ensure adoption and seamless execution of digital change initiatives, mobile applications, digitalroadmaps, and product launches through training, communication, technology, and guidance; working with operators on strategy execution;facilitating alignment between teams within different workstreams working across digital space; determining and supporting resource requirements;reacting to changes in the retail environment; building strategies and providing recommendations and process improvement plans that facilitatemarket share growth and adoption of digital products. Drives omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data; reviewing key performanceindicators (KPIs) (for example, customer satisfaction scores, wait time, sales, product quality) and building action plans to improve performance;researching, evaluating, and analyzing data (for example, competitor insights, root cause analysis, industry benchmarks); identifying and analyzingoperational gaps; developing and implementing solutions to improve program and process metrics (for example, productivity, quality); leading processimprovement projects; utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience indelivery services, pickup, site to store, and online grocery pickup; managing and assessing program performance by tracking activities, goals, targets,KPIs, and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns. Drives store level efforts for omni-channel adoption through social media networks and store level customer interactions; providing guidance to storeassociates to enable omni-channel service and product adoption initiatives (for example, technology walkthroughs, associate knowledge levelassessments, facility driven social media posts, promotion of available services); providing associates with tools and resources to grow wallet sharefor omni-channel services and products. Drives implementation plans to align with market performance data; identifying areas of potential improvement; maintaining partnerships withstakeholders to monitor and align progress and execution; tracking and reporting on financial performance and providing recommendations on newprocess improvements. Monitors compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byincorporating these into the development and implementation of business plans; providing feedback to the key stakeholders around specificmunicipal, county, or state laws that impact digital services to prevent negative impacts on the business. Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key communityoutreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans andinitiatives; and supporting associate efforts in these areas. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating businessplans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuringprogress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based workenvironment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coachingfor success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction toothers in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with businesspartners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;and participating in and supporting community outreach events. Leadership Expectations Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform. Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree in business, management, or a related field and 2 years' experience in retail operations or related field OR 5 years' experience
in retail operations or related field.
Valid state-issued driver's license.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer service environment, Digital change initiatives, Management experience within Walmart Operations, Managing a grocery retail operation, Project Management, Retail Management

Primary Location...

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?
  
  It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.
  
  
• Can I change my application after submitting?
  
  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
  
  
• How do you protect my personal information?
  
  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
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